Scaling Customer Support with Automation
Customer Support Executive
Smart Support Bot
Time to deployment
3 hours
Hours saved
50/month
Considering AI Agents for your team?
Challenge
The company was dealing with thousands of daily support tickets, many of which were repetitive. Live agents were stretched thin.
Solution
The bot was trained on historical ticket data and connected with helpdesk systems. It handled issues related to orders, returns, FAQs, and escalated complex cases to human reps.
Results
- 82% ticket deflection in the first month
- 55% faster resolution times
- 24/7 availability reduced service delays significantly
“Our support costs dropped, but customer satisfaction went up. That’s rare — and the bot even jokes with customers!”
VP of Customer Success
E-commerce Brand